Refund & Return Policy
At Pine Cones Direct, we carefully prepare and fulfill each order for shipment.
Returns and Refunds
All sales are final. We do not accept returns, exchanges, or provide refunds once an order has been placed and accepted.
An exception may be made if Pine Cones Direct is unable to fulfill and ship your order within the stated fulfillment timeframe. In that case, you may request cancellation of the unfulfilled order and a refund to your original payment method.
Natural Product Variations
Our pine cones are natural products. Size, shape, color, texture, and other characteristics may vary from product to product. These natural variations are not considered defects and are not grounds for a return or refund.
Order Issues
If you believe there is a problem with your order, please contact Pine Cones Direct promptly with your order number and details about the issue.
Contact Us
For questions regarding an order or this policy, please contact Pine Cones Direct through the contact information provided on our website.
Last updated: September 16, 2026